Terms and Condition

The Web/Mobile Apps can be used to book/order a cab online. A cab will be allocated to users after booking is successful and will reach the passenger in a very short period of time.

Taxi Service: Riders order an online taxi easily, choosing their pickup point and destination. The trip fare will be known before order.

Airport Service: Allows users from other countries to book a cab before arriving at their destination (airport).

Door to Door Service: Our cab will pick you up within minutes at your door step.

Sight Viewing Service: Tourists from anywhere in the world can book a cab before they arrive for their adventure.

Package Delivery Service: A unique and secure service that allows clients to send their packages through our drivers.

Business Meetings: Provides punctual trips for project briefings, contract signing, and research purposes.

Shopping Trips: Book your ride through multiple stores you plan to visit with an affordable trip fare. (NB: covers trip fare only, not parking fees.)

A Night on the Town: Book a trip for night parties, night clubs, or any legal business at night.

Family Trip Hire: Book a to-and-from trip for family visits with an affordable trip fare.

Where We Go: Describe how you want your journey to go and we provide an easy trip plan.

Corporate Profile: Provides nice cars to fit your corporate profile for business meetings.

1. It is a condition of registration that details of a bank account and a credit or debit card capable of making and accepting electronic payments are provided. GloFast reserves the right to suspend the account of any User if any transaction is declined.

2. Each User agrees to the percentage allocated on the policy plan, and all Passengers shall pay a cancellation fee after booking is entered.

3. All Franchisees shall abide by and follow the rules and terms of Contract from the day it takes effect and will be notified of modifications prior to the date of effect.

1. The Franchisee will get an office space within the territory allocated by GloFast. That office will be known as the GloFast office branch — no other business must take place there.

2. Equipment and field for training must be provided by the Franchisee. GloFast will provide training personnel and setup engineers; accommodation and hospitality for these personnel will be on the Franchisee.

3. The Franchisee has no right to run any advert without GloFast's consent. All adverts must pass through GloFast.

4. The Franchisee will pay a 5% royalty of every transaction on the Franchisee territory to GloFast.

5. An Operational Manual will be provided from GloFast IT Operation Department to the Franchisee.

6. The Franchisee will only have access to the database of the territory assigned by GloFast and cannot use it externally without GloFast's approval.

7. The Franchisee will pay an agreed fee to set up the Franchise rights, which will be stated during contract terms.

1. For Car Owners, the car must have all legal documents needed to operate on the roads of the operational territory, and the car must be in good shape and possess all comfortable attributes for Riders.

2. There will be a percentage deal for Car Owners, Drivers, maintenance and GloFast, which shall be agreed on physical terms.

3. On no account shall the car owner place any product(s) or advert on the car during the period of contract with GloFast.

1. The Driver must be mentally and physically fit.

2. Driver must have at least a minimum of 'O' Level qualification.

3. The Driver must be familiar with the areas they will be allocated to work in.

4. Driver must have a valid driver's license.

5. Driver must pass the driving test given by our Driving instructor before being certified as a GloFast Driver.

6. If the driver has any reason to change address or details given on registration, they must inform the organization immediately. Failure to do so is a violation of the Company's security rules and legal action will be taken.

1. The Vehicle must have all its required documents by law.

2. Vehicle must be in good shape and condition.

3. Vehicle must have an airbag, air conditioning, CD player and all other features to give riders the best comfortable secured experience.

4. Vehicle must be insured.

5. GloFast will not be responsible for any damages of the vehicle as adequate measures have been done by providing a maintenance fee.

1. All Bookings shall be made using the GloFast booking tools on the Web/Mobile Apps. Requests are valid from the moment the transaction is completed and cannot be cancelled after 5 minutes except with a cancellation fee.

2. No Driver is obliged to accept any request for a Booking submitted by a Passenger directly — only through the GloFast Web/Mobile Apps.

3. A User may submit multiple requests for a Booking for a specific Hire Period.

4. The Hire Period may be extended by mutual agreement between the User and the Driver using the booking tools on the site.

5. If the driver reaches the pickup point and waits for more than 5 minutes, the booking will be cancelled and the passenger will be charged for cancellation.

1. GloFast shall be entitled to enforce these terms and conditions against any User, Owner, Franchise or Driver generally.

2. GloFast gives no warranties or representations about the accuracy of the information on the Site or the Site availability.

3. GloFast is entitled, where required by law or judicial or regulatory authorities, to provide personal data relating to any Member to credit reference agencies, Customs, the police, debt collection agents or any other relevant organisation.

4. The material displayed on the Site is provided without any guarantees, conditions or warranties as to its accuracy or completeness.

1. GloFast's obligation to pay any sum payable to the Driver or Car Owners after any successful operation will be carried out by a third party merchant site that has integrated an automatic percentage payment scheme.

2. All Users agree that GloFast may charge the Hire Fee and any applicable VAT or other tax at any time after Confirmation of the Booking request.

3. Payment processing services are provided by Paystack and are subject to the Paystack Connected Account Agreement.

GloFast excludes liability for:

1. Any loss of business, profit, data and liability for any indirect or consequential loss arising from the use of the Site.

2. The cancellation of any Booking by reason of any Car Exclusion Circumstances or Driver Exclusion Circumstances.

3. Any sums payable by the Driver for any fuel or incidental expenses.

4. Any loss or damage caused by circumstances beyond GloFast's reasonable control.

5. Any issues encountered by the Franchisee, except if it deals with IT issues or Operational issues.

If a Driver is involved in any accident, they shall:

1. Call the police or hit the emergency button on the driver's interface.

2. Exchange contact details with every individual involved in the accident.

3. Notify GloFast operation officer by calling the claims helpline on +2348138800580.

If a Car breaks down or is stolen during a Booking, the Driver shall notify GloFast Operation officer without delay and, if appropriate, call the police.

If you have any problem using the GloFast App, please check the help files and documentation first. Contact your designated internal support team before contacting GloFast Team.

In-Office Hours Support: Monday to Friday, 8:00 to 5:00 (GMT/BST), excluding holidays and staff training days. Unlimited support via email, remote control or telephone.

Out of Hours Technical Support: Unless previously arranged, out-of-hours support will be invoiced separately. This covers you until midday for the same issue.

Contact Support: Email: support@abservetech.com | Phone: +91-9976659085 (during office hours)

Franchise Contact: franchise@abservetech.com

Admin Contact: admin@abservetech.com

The Driver is responsible for all traffic fines (parking fines, congestion charges, toll charges or moving violations) incurred during their booking.

If a Driver receives notification of a traffic fine during a GloFast Booking, they should contact their GloFast Operation officer.

If GloFast Operation department resolves the traffic fine and the driver refuses to use the driver's app platform, GloFast may follow a legal process of scrutiny for such act.

1. Users can terminate their membership at any time.

2. GloFast shall be entitled to suspend or terminate the membership of any GloFast apps user, in its discretion and without liability to the user, with or without cause, with or without prior notice and at any time.

All members must:

* Provide accurate, valid and complete information on their profile and keep this up to date at all times.

* Not post offensive, defamatory or false claims on reviews.

* Never publicly share, post online or misuse other user's contact information.

If a Driver is more than 10 minutes late or does not match the picture shown in the app, the passenger is not obligated to board the cab. Contact GloFast team immediately.

If a Passenger is more than 15 minutes late to the pick-up point, the Driver is allowed to cancel and the passenger will be charged.

1. If any Member has any concerns about any material which appears on the Site, they may contact support@abservetech.com

2. If any Member believes that any communication on the Site infringes any legal rights, notify us with specific details at support@abservetech.com

3. Each GloFast User agrees to comply with all reasonable requests from GloFast, the police, or any statutory or regulatory authorities in identifying any unauthorised users of the Site.